We've Got You
The safety and wellbeing of our residents are always our top priority. As you are well aware, Coronavirus (or COVID-19) is an increasingly significant concern in the U.S. – including college campuses. Rest assured, our property will remain open for our residents.
How We Are Taking Action
We are committed to providing residents with a safe environment that aligns with expert protocols for working to defeat COVID-19. Some additional steps we have taken to maintain a clean environment and enhance resident safety, include:
- For the time being, out of an abundance of caution, we have closed our amenity spaces.
- Cleaning public touchpoints, such as doorknobs, handrails, elevator buttons, and other surfaces, throughout the day.
- We have also added hand sanitizing stations throughout the buildings, implemented cleaning via electrostatic sprayers in common areas, and NanoSeptic, a continually self-cleaning surface, is being applied to doors and buttons.
- Hand sanitizer and disinfectant wipes have been made available in the common areas for resident use.
- We’ve hired additional cleaning staff and have directed our employees to clean the common spaces more frequently, and the teams have adjusted cleaning products to comply with CDC recommendations.
- If a staff member tests positive for COVID, we transition to a contact-free office, meaning all leasing and in-person communication has moved to online channels.
- For Maintenance requests, staff will:
- Before entering a resident’s unit, staff will have asked that residents remain in a different room while our team is completing in-unit work.
- Use gloves where appropriate.
- Use “hazmat” suits in case there is an emergency work order in an affected unit.
Being mindful of your surroundings and taking necessary precautions will help our residents protect themselves and others from this virus. Until further notice, we have asked that all residents limit visitors to two guests per resident. In addition and in accordance with their lease, residents have been asked to refrain from inviting anyone outside the current lease to reside in your apartment.
The university and its on-campus health center, and the community health department have stepped up their communications and recommendations. As we’ve shared, we’ve asked residents to remain vigilant about their own care and continue to look for useful advice being provided.
At our properties, we have adopted guidelines and recommendations from both the CDC and the WHO.
U.S. Centers for Disease Control (CDC) Coronavirus:
World Health Organization (WHO):
The best way to prevent illness is to avoid being exposed.
As a reminder, the CDC recommends several simple actions to help prevent the spread of respiratory diseases (such as Coronavirus), including:
- Avoid close contact with people who are sick.
- Avoid touching your face: eyes, nose, mouth and ears.
- If you are sick or think you may be ill, stay home, avoid others you live with and clean any surfaces you might touch/infect. If you think you have Coronavirus symptoms (fever, cough, shortness of breath – please see: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html), please contact a healthcare professional immediately.
- Cover your cough and/or sneeze with a tissue, then throw the tissue in the trash and wash your hands immediately after.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfectant wipe. Follow the CDC’s recommendations for using a facemask:
- The CDC recommends that everyone wear a facemask to protect themselves and others from spreading respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. Anyone with symptoms should seek medical care immediately.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Wash your hands with soap and water (when possible) or hand sanitizer if they are visibly dirty.
We will continue to put the safety of our residents and our staff first and appreciate your patience as we continue to support our communities during this difficult time. For COVID-19 specific questions and inquiries, please contact us at our helpline at: